Welcome to Treasure Actives (“Treasure Actives”, “we”, “our”, or “us”). These Terms and Conditions govern your use of our website, products, services, and all purchases made through our platform. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.
If you do not agree with these Terms, please do not use our website or purchase our products.
1. About Us
Treasure Actives is a business operated by Cosmeceutical Actives International, supplying cosmetic ingredients, active ingredients, raw materials, formulations, and related products for cosmetic, personal care, and research purposes.
Our products are intended for professional formulators, manufacturers, researchers, educational purposes, and informed consumers.
2. Acceptance of Orders
All orders are subject to acceptance and availability.
Submission of an order does not constitute acceptance by Treasure Actives. We reserve the right to accept, refuse, limit, cancel, or place restrictions on any order at our sole discretion.
Reasons for order rejection may include, but are not limited to:
- Product unavailability
- Pricing or listing errors
- Suspected fraud or unauthorised transactions
- Regulatory restrictions
- Safety concerns
- Excessive purchasing patterns
- Incomplete or inaccurate customer information
- Prior violations of our policies
- Concerns regarding the intended use of products
In such cases, any funds received for unavailable or cancelled items will be refunded in accordance with applicable laws.
3. Right to Refuse Service and Sales
Treasure Actives reserves the absolute right to refuse service, terminate transactions, cancel orders, limit quantities, or refuse future sales to any individual, company, organisation, or account at our sole discretion.
Without limiting the foregoing, we may refuse service where we determine that a customer:
- Has violated these Terms and Conditions;
- Has engaged in abusive, threatening, defamatory, discriminatory, or harassing conduct;
- Has attempted fraudulent transactions;
- Has misrepresented their identity or intended use of products;
- Has repeatedly violated shipping, returns, or payment policies;
- Has engaged in conduct that may present legal, safety, reputational, or operational risks to Treasure Actives.
Treasure Actives shall not be liable for any losses arising from the lawful exercise of this right.
4. Professional Conduct and Respectful Communications
We are committed to maintaining a professional, respectful, and safe environment for our customers and representatives.
Customers agree to communicate respectfully with our employees, customer service representatives, technical support staff, contractors, and business partners.
The following conduct is prohibited:
- Abusive language
- Profanity directed toward staff
- Harassment or intimidation
- Threats of violence or legal action intended to harass
- Discriminatory or hateful remarks
- Repeated unwanted communications
- Publishing false, misleading, or defamatory statements about our staff
We ask all customers to treat our representatives with courtesy and professionalism.
Treasure Actives reserves the right to suspend communications, refuse service, cancel orders, or terminate customer accounts where communications become abusive, threatening, or otherwise inappropriate.
5. Product Information
We strive to provide accurate product descriptions, specifications, usage information, and ingredient details.
However:
- Product information is provided for informational purposes only.
- Specifications, appearance, colour, odour, and performance may vary between production batches.
- Errors, omissions, or inaccuracies may occur.
- We reserve the right to update product information without prior notice.
Customers are responsible for determining the suitability of products for their intended use.
6. Cosmetic and Research Use Only
Unless explicitly stated otherwise, products sold by Treasure Actives are intended for:
- Cosmetic formulation
- Personal care manufacturing
- Product development
- Research and educational purposes
Our products are not intended to diagnose, treat, cure, or prevent any disease.
Customers are responsible for complying with all applicable laws, regulations, labelling requirements, and safety standards relating to their use of our products.
7. Safety and Testing
Customers are responsible for:
- Reviewing all product documentation and safety information;
- Conducting appropriate stability, compatibility, and preservative testing;
- Performing patch testing where appropriate;
- Ensuring regulatory compliance in their jurisdiction.
Treasure Actives makes no guarantee regarding performance in any specific formulation or application.
8. Pricing
All prices are subject to change without notice.
We reserve the right to correct pricing errors, typographical errors, and product listing inaccuracies at any time, including after an order has been submitted.
Where a pricing error is discovered, we may:
- Cancel the order,
- Contact the customer with corrected pricing, or
- Provide a refund where payment has already been processed.
9. Payment
Payment must be received and authorised before an order is processed and shipped.
We reserve the right to:
- Verify payment information;
- Request additional identification;
- Cancel transactions suspected of fraud;
- Refuse high-risk transactions at our discretion.
10. Shipping and Delivery
Delivery dates provided by Treasure Actives are estimates only and are not guaranteed.
Customers are responsible for providing complete and accurate shipping information. Treasure Actives shall not be responsible for delays, losses, additional charges, or non-delivery resulting from inaccurate shipping information supplied by the customer.
Shipping costs displayed at checkout are estimates based on courier rates available at the time of order. In the event that shipping rates increase, additional surcharges are imposed by the courier, carrier, freight provider, or customs authorities, Treasure Actives reserves the right to adjust the shipping charges accordingly.
If an adjustment to shipping charges is required after an order has been placed, the customer will be notified and provided with the updated shipping cost before shipment. The customer will have the option to approve the revised shipping charge or cancel the order for a refund of any unshipped items.
Treasure Actives is not obligated to ship an order using an incorrectly quoted, outdated, or previously displayed shipping rate. Treasure Actives reserves the right to hold shipment until any updated shipping charges have been accepted and paid by the customer.
Treasure Actives shall not be liable for delays caused by carriers, customs clearance, weather conditions, supply chain disruptions, labour disputes, government actions, or other circumstances beyond our reasonable control.
11. Returns and Refunds
Due to the nature of the cosmetic ingredients, active ingredients, raw materials, and specialty products sold by Treasure Actives, all sales are considered final.
For safety, quality assurance, contamination prevention, and regulatory reasons, Treasure Actives does not accept returns, exchanges, or refunds for products that have been delivered, except in cases where:
- An incorrect product was shipped by Treasure Actives;
- The product received is materially defective upon arrival;
- The product was damaged during shipment and the damage is reported within the required notification period.
To qualify for a replacement, credit, or refund, customers must notify Treasure Actives within seven (7) days of receiving the shipment and may be required to provide photographs, batch information, and other documentation reasonably requested by Treasure Actives.
Treasure Actives reserves the sole right to determine whether a product is defective, damaged, or was shipped incorrectly.
Returns will not be accepted for reasons including, but not limited to:
- Change of mind;
- Ordering the wrong item;
- Incompatibility with a customer’s formula or manufacturing process;
- Improper storage or handling after delivery;
- Customer dissatisfaction with colour, odour, texture, or performance characteristics that are normal for the product.
Refunds, replacements, or store credits, where approved, shall be issued at the sole discretion of Treasure Actives.
12. Limitation of Liability
To the maximum extent permitted by law, Treasure Actives and Cosmeceutical Actives International shall not be liable for any:
- Indirect damages
- Consequential damages
- Incidental damages
- Lost profits
- Business interruption
- Loss of data
- Product misuse
- Formulation failures
Our total liability arising from any claim shall not exceed the purchase price paid for the affected product.
13. Intellectual Property
All website content, including:
- Text
- Graphics
- Logos
- Product descriptions
- Formulations
- Images
- Documents
are the property of Treasure Actives or its licensors and are protected by applicable intellectual property laws.
No content may be reproduced, distributed, modified, or used without prior written permission.
14. Regulatory Compliance
Customers are solely responsible for complying with all applicable:
- Cosmetic regulations
- Product safety requirements
- Import and export laws
- Environmental regulations
- Labelling requirements
Treasure Actives does not guarantee that products are approved for use in every country or jurisdiction.
15. Force Majeure
Treasure Actives shall not be liable for failure or delay in performance due to events beyond our reasonable control, including:
- Natural disasters
- Government actions
- War
- Civil unrest
- Labour disputes
- Transportation interruptions
- Utility failures
- Supply chain disruptions
- Pandemics or public health emergencies
16. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
17. Modifications to Terms
We reserve the right to modify these Terms and Conditions at any time.
Changes become effective upon posting to our website. Continued use of the website following publication of revised Terms constitutes acceptance of those changes.
18. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Cosmeceutical Actives International operates, without regard to conflict of law principles.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts within that jurisdiction.
19. Contact Information
Cosmeceutical Actives International
Doing Business As: Treasure Actives
For questions regarding these Terms and Conditions, please contact us through the contact information provided on our website.
By purchasing products from Treasure Actives or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.