Treasure Actives is dedicated to providing excellent and efficient service. We are delighted to offer you a range of quality materials at good prices and strive to make improvements to our business to ensure full customer satisfaction at all times.
If you have any suggestions or comments please contact us. Send your email to orders@tresurectives@gmail.com
All information provided on this site, over the phone, via email and on our product labels relating to the use of our products is intended as guidance only. If you are in any doubt about the use of any products please discuss your personal needs in a face-to-face consultation with a professional in your area before using the products. We aim to give you as much information and guidance as possible however in accordance with government legislation none of the information we provide should be considered specific to your personal circumstances and all information provided should be considered as general guidance. If you would like a face-to-face consultation we recommend you contact a qualified professional in your area. By using this site and purchasing from us it means that you understand these terms, have the expertise required for the use of these items and take full responsibility for your. We recommend that small-scale trials be undertaken before any larger manufacture of products to ascertain suitability, etc.
We are a seller of raw materials. Purchasing from our company and our company website you agree with the following.
Our products are sold as is and we do not make any claims regarding the use or performance of the products. The information provided on this website on product labels is provided in good faith but Treasure Actives makes no representation as to its comprehensiveness or accuracy. Individuals receiving this information must exercise their independent judgment and tests where required in determining its appropriateness for a particular purpose.
As the ordinary or otherwise use of our products is outside the control of Treasure Actives, no representation or warranty, expressed or implied, is made as to the effects or results of such use, including damage or injury.
Treasure Actives expressly disclaims responsibility as to the ordinary or otherwise use of our products. Furthermore, nothing contained herein should be considered as a recommendation by Treasure Actives as to the fitness for any use. The liability of Treasure Actives is limited to the value of the goods and does not include any consequential loss.
The information provided summarises our best current knowledge of the health and safety hazard information of our products but is intended only as a guide to the appropriate precautionary handling of the material by properly trained personnel.
Treasure Actives shall not be responsible for any damages resulting the from use of or reliance upon this information.
The user of the products is solely responsible for compliance with all laws and regulations applying to the use of the products.
I can’t see the formulating information for your products?
Please click on “How To Use” and additional information necessary for formulating will appear.
How do I make a purchase?
Make a selection and place your order via our website.
Pay for Your Order
Once Payment is confirmed by us, we will process your order (Packaging and Shipping)
Delivery of your order by our shipping partner concludes the transaction
Via the Website: Making a purchase could not be easier. Just browse our online shop and add items to your shopping bag. Then once you’re happy with your selection click on ‘Checkout’ and you will be taken through the checkout to complete the order.
Why can’t I pay when I receive my goods?
Presently, we do not offer the pay-on-delivery option; orders dispatched by our logistic partner are paid prior
Our pick-up location is in Egbeda – Alimosho local government. We cannot arrange to meet you anywhere else. We are an online store; the availability of our office is strictly for curb pick ups of orders – there are no waiting areas.
Can I cancel/amend my order? Non-delivery and Redirection Fees
Please ensure that the address details you supply are complete and correct. If the courier finds it difficult to deliver to you they will contact us and we will in turn contact you. Couriers apply significant fines and redirection fees to items that cannot be delivered due to incorrect or incomplete address details and cancellations. Any such fines, fees and subsequent redelivery costs will be passed on to you.
If your goods have already been paid for a cancellation or amendment can be affected IF your order has not yet been dispatched and a transfer to you is affected a banking surcharge will be deducted from your total. Treasure Actives will not accept liability for your cancellation.
If you become unavailable to receive your order and your order has already been shipped. Please contact us and we will retrieve your order from our logistic partners. However, it is possible that you would be charged for a failed delivery
I didn’t receive a confirmation of my order
There are two reasons why that could be the case. 1. You imputed an incorrect email or 2. Our email was reverted to your junk folder. Please note: Some email packages have an automatic setting to delete junk mails on receipt. We would advise you to check your junk mail folder if you have contacted us or ordered products. To mark mail from Treasure Actives as safe and not junk mail, follow the instructions in your email package. This will usually involve right-clicking a message from us and from the list of options that appear selecting ‘Add Domain/Sender to Safe List’.
Orders on Out-of-Stock Items:
If we do not hold sufficient stock to fulfil your order we will try to notify you. Should this happen we will always contact you before processing your order and you will have the right to cancel your order. If we cannot reach you as at the time of dispatch your order will either be withheld awaiting a response from you, Backordered for you or a coupon with the same amount created for you or shipped without the out-of-stock item and a refund arranged when we establish contact with you.
Product Prices
Prices displayed are correct based on our current stock holding. Due to the current instability in global commodity markets and Nigeria’s currency and logistic instability, we reserve the right to amend our prices without prior notice. Our website is updated on a regular basis and since we are only human we have included this term to protect us if any pricing mistakes have been made, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the rare case of a change of price, we will always contact you to let you know and confirm you wish to go ahead before we proceed with the order.
If you have any glitches with a payment you have made please contact us immediately. Proof will usually be needed for this complaint to be processed with the bank.
Shipping and Handling and Delivery Schedules
We dispatch in 1-2 days. For more specific information bout when you can expect your order, please contact us during work hours.
Shipping within Lagos Metropolis is as follows: Next-day delivery (1 -2 days)
Outskirts of Lagos: 1-2 days
West: 2-3 days delivery
North and East: 3-5 days
Please note that all deliveries are made via third parties and are subject to their terms and conditions. Although we make our best efforts to get your order to you as quickly as possible we are not able to guarantee levels of delivery service and timescales for delivery. If we are aware of any delays in delivery times we will contact you immediately. You may cancel your order without cost up to the point that you receive confirmation that your order has been processed and dispatched.
Non-Deliveries & Cancellations
If your order is lost in the post we will send you a replacement according to the timescale designated by the chosen courier for items to be considered lost. If your order is damaged in transit we will send you replacements for the damaged items immediately. Please review your order when you receive it and send us a report immediately if you notice that an item is missing. We have laid down processes to prevent this from occurring but we do accept the fact that we aren’t perfect and neither do we live in a perfect world – human error (as well as machinery) isn’t perfect. We hope this is a fact you understand and bear with. Don’t worry though, we will either send a refund or dispatch the item to you. Either way would be at our discretion. Thanks for understanding.
Treasure Actives and all avenues we use for transactions reserve the right to refuse an order even after payment has been made. In such a case a full refund will be issued. This might come with or without an explanation.
Guarantee
We are committed to providing you with an excellent service. To make a complaint or if you have any suggestions on how we can improve our service please contact us via email. Any comments or complaints you make are treated in the strictest confidence and will be dealt with quickly and efficiently.